Welcome to AURUS’s FAQ Page!
Can we help you find anything?
Here you will find answers to commonly asked questions about our products, services, and policies. If you have any questions about shopping online with us, click on a help topic below and we’ll do our best to help you!
About Us
AURUS Australia is an online auto parts store. We offer high-quality auto parts and wiper blades that are guaranteed to fit your vehicle. In our assortment, you can find spare parts for your car. Operates throughout Australia. All items are located in Australia.
- Legal Name: Aurus Australia Pty Ltd. ABN: 31 138 178 695.
- Contact email address: ace@aurus.com.au.
You can read more information about us on this page.
Discover why our customers trust us! Read AURUS Australia Reviews and see how we’ve made a difference for others on our Reviews Page.
We are very happy to receive any feedback about working with us. Feedback from our customers makes us better. You can read honest testimonials from our clients here:
- Trustpilot: https://www.trustpilot.com/review/aurus.com.au
- Productreview: https://www.productreview.com.au/listings/aurus
- Google: https://goo.gl/maps/TZFwET3Btwoqe5NEA
- Facebook: https://www.facebook.com/aurusautoparts/reviews
If you made an order in our online store, we are very glad to receive from you a history of your interaction with us here:
- Googlemaps https://g.page/r/CUI_sTjXJBeFEBM/review
- Trustpilot: https://www.trustpilot.com/review/aurus.com.au
- Productreview: https://www.productreview.com.au/listings/aurus
- Facebook: https://www.facebook.com/aurusautoparts/reviews
Contact Page https://aurus.com.au/contact-us
Our officale contact email ace@aurus.com.au
Products
At AURUS Australia, we strive to provide accurate and up-to-date information about our products. Each product page includes detailed descriptions, stock availability, and competitive pricing to help you make informed decisions. Our team continuously updates product details to ensure accuracy and transparency.
For more information or to browse our extensive catalog of auto parts and wiper blades, visit our website today!
At AURUS Australia, we provide up-to-date information about the availability of our products directly on each product page. If you’re unsure about a product’s availability, feel free to contact us, and our team will be happy to check the stock for you. We aim to keep our inventory updated so that you can shop with confidence.
For further inquiries, don’t hesitate to reach out to us via our Contact Us page.
At AURUS Australia, all product prices are listed in Australian dollars (AUD) and include GST. We aim to offer competitive prices on all our auto parts and wiper blades to ensure you receive high-quality products at great value.
For more details on pricing, visit our catalog to explore our range of products
If the product you’re looking for is currently OUT OF STOCK, you have a couple of options. You can add your email address on the product page to receive a notification when the item is back in stock, or you can place your order now, and we will ship it as soon as it’s available.
Additionally, many products will have an estimated time of arrival (ETA) listed on the product page. This ETA is provided when we have an expected restock date.
For more information, feel free to check the product page for updates on stock availability.
Yes, all of our products are stored locally in our warehouse in Australia. This means faster shipping times and the assurance that you’re purchasing from a trusted, local source. Whether you’re looking for auto parts or wiper blades, you can count on AURUS Australia for prompt delivery and excellent customer service.
Installing wiper blades is quick and easy! Visit our Wiper Blade Installation Guide for step-by-step instructions and tips to ensure a perfect fit for your vehicle.
We offer a wide range of auto parts including wiper blades, sensors, сar keys, windscreen washer pumps and other parts for popular car brands.
Yes, we offer OEM parts for various makes and models of vehicles, ensuring perfect compatibility and high-quality standards.
Use our easy-to-use search tool on the website. Simply enter your car’s make and model, and we’ll provide you with compatible parts.
Absolutely! Feel free to contact us via the contact form or email, and our team will assist you in finding the right parts for your vehicle.
Yes, all our wiper blades are compatible with a wide range of car models. You can use the filters on the product page to find the right wiper blades for your vehicle, or reach out to us for guidance.
We do not offer installation services, but we provide installation instructions for most products on our website.
Delivery
Delivery times may vary depending on the type of delivery you select: standard or express. All orders are dispatched from our warehouse in Miranda, near Sydney (postcode 2228, NSW). We aim to ship your order within 24 hours via a reliable courier service.
To estimate delivery times to your specific address, please read more about delivery time here.
Note: Delivery times may be extended due to weekends or public holidays.
We do not offer pickup service at this time. But you can contact us for clarification or more information: https://aurus.com.au/contact-us
Free shipping applies to orders with a total value of more than 90 AUD in your cart, delivery will be calculated automatically
We fully accompany you from the moment you pay for your goods in our online store. You can always track your order using the tracking number we will send you as soon as we ship your order.
You can check the status and information of your order on the order tracking page
If you don’t receive a tracking number, please contact us.
If you made a mistake with your delivery address you can request a change contact us (https://aurus.com.au/contact-us / ace@aurus.com.au) or cancellation provided the order is still not packed. If the status of your order is complete, this order was sent to the address you specified and we will not be able to change it
Delivery charges depend on the cubic weight and the destination of the parcel.
Delivery for most of the items can be calculated in the cart or Australia Post Calculate postage After you have added your items to the shopping cart, add your postcode to calculate the shipping cost.
To ship a bulky item please contact us for a quote via email.
Our store has a variety of delivery options. Such as standard shipping (4-6 days) and express shipping (2-3 days), FREE shipping is also available in our store.
You can read more about the cost and delivery options here.
We do not ship outside of Australia.
Your order will be despatched from our warehouse within 1-2 business days after your payment has been received.
The speed of delivery depends on various factors, the main factors are:
- Your distance from us (Our warehouse is Miranda NSW 2228, Australia.)
- Delivery method you choose at the time of ordering We focus on the following data, that our courier services provide us with standard delivery 4-6 days, express 2-3 days.
You can find more information about delivery times on the delivery page.
If you pay for your order via PayPal we will ship to your registered PayPal address.
The AURUS online store operates in Australia, delivering goods to the coverage areas of Australian courier services such as Australia Post and others.
You can find out more about the delivery on the delivery page.
Warranty & Return
All the products we sell have a minimum of 12 months warranty by manufacture (unless otherwise stated), covering parts found faulty through manufacturing defects only. The warranty does not cover and we will have no liability to you regarding any defect arising from wear and tear, willful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitting or ordering of goods or failure to follow the manufacturer’s instructions. See the return page for more information.
We have a loyal return policy for products purchased on our website for our customers. In case you have any problems with the product, we are always ready to solve them.
You can find out more about returning on the returns page.
We are ready to help with any problem that arises with the order. You can read more here or contact to us.
If the product was sent to you, but you did not receive it, please contact us.
Payment
We accept payments by PayPal, Credit Card, or Internet banking transfer.
The payment is processed at the time of placing the order
Discounts and Special offers
It is important for us that our customers buy spare parts on favourable terms, so today we have various special offers:
- FREE SHIPPING for orders over $90*
Look for seasonal and other special offers and discounts on the special offers page (click here)
We hope this FAQ page has been helpful. If you have any other questions or concerns, please don’t hesitate to contact us.
Problem? Contact Support