Delivery

Delivery Areas:

Our delivery network covers most addresses within Australia (New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, Northern Territory and the Australian Capital Territory)

In our online store, we offer two types of delivery: Standard and Express. All orders are shipped from our warehouse in Miranda, near Sydney (postcode 2228, NSW).

We partner with Australia’s leading courier services, including Australia Post and Aramex, to ensure reliable and efficient delivery.

Orders are dispatched within 24 hours via courier service. You can check the estimated delivery times to your address here: [Calculate postage]

Please note: Dispatch time may be extended due to weekends or public holidays.

Orders received before 12 PM AEST on business days will be dispatched on the same day.

We strive to ensure the best possible delivery conditions for our customers.

While we strive to ensure timely delivery, please note that in some cases, delivery may take slightly longer than expected due to factors beyond our control.

🚨  Important Information

• Shipping time may increase due to weekends or holidays or problems with courires seivices
• Our warehouse is located in Sydney. Delivery times may vary depending on distance to your location, courier service busy times (especially during busy periods), delivery method you choose and public holidays, which may impact processing and delivery schedules..
• Customers placing orders in Western Australia (WA), South Australia (SA), and Tasmania (TAS), as well as those in REMOTE areas far from major cities, may experience longer delivery times due to logistical constraints. We appreciate your patience and are working to ensure your order reaches you as soon as possible.
• If you experience delays or have concerns with the postal service, please reach out to us first at ace@aurus.com.au. We are here to help resolve any issues and assist with tracking or contacting the courier service on your behalf.

While we choose the most optimal shipping options to ensure timely delivery, the quality and speed of the courier service at all stages are beyond our direct control. We appreciate your understanding and look forward to helping you.

Thank you for your continued support.

• While we strive to ensure timely delivery, please note that in some cases, delivery may take slightly longer than expected due to factors beyond our control.
• Our warehouse is located in Sydney. Delivery times may vary depending on distance to your location, courier service busy times (especially during busy periods), delivery method you choose and public holidays, which may impact processing and delivery schedules..
• Customers placing orders in Western Australia (WA), South Australia (SA), and Tasmania (TAS), as well as those in REMOTE areas far from major cities, may experience longer delivery times due to logistical constraints. We appreciate your patience and are working to ensure your order reaches you as soon as possible.
• If you experience delays or have concerns with the postal service, please reach out to us first at ace@aurus.com.au. We are here to help resolve any issues and assist with tracking or contacting the courier service on your behalf.

The calculation of your delivery takes place in the Cart after adding the product, enter your shipping address and get the cost of delivery, depending on the delivery conditions, which can vary from FREE to prices that take our courier service and the address and size of the product.

• Check our freight calculator in product cart
• Calculate postage by Australia Post (Shipping from MIRANDA NSW 2228)

FREE standard shipping is available for orders over $90 

Notes:

• Special offer available for orders the total amount of goods in one order is more than $90
• Bulky and dangerous goods do not apply for free shipping

How to activate FREE shipping?

Add item(s) with a total value of more than $90, the system will automatically take into account the amount of your order and activate free shipping at checkout

We select the best and fastest delivery companies in Australia. We are currently working with the following companies:

• Australia Post 
• Aramex 

Most our orders are sent with Australia Post, express post orders are sent with: 

• Express eParcel delivery. express post – Need your parcel to arrive tomorrow? Send it with Express Post for simple and cost-effective next business day delivery  (1-2 business days)
• Parcel Post Standart – Get items delivered from 2+ business days with our cost-effective and reliable regular delivery service. (3-5 business days. )

At this time, we DO NOT offer self-pickup options. All orders are delivered directly to the specified address.

• Yes, in light of the ongoing COVID-19 situation and to ensure zero contact delivery all shipments will be left in a safe place at your address

• YES, We can ship your order at your Parcel Locker or PO BOX.

• Shortly after dispatching your order, we send you a Shipment Confirmation email with an Australia Post tracking link or other. With a tracking number, you can use the service to track your order By clicking the link, you’ll be able to view detailed shipping updates.
• You can also log in or create a customer account to view your tracking information at any time or you can visit the order tracking page and get information on it. 

In order for your package to reach you as soon as possible, you must correctly fill in the address and delivery information.

What do I need to fill out to submit an order?

• email 
• First Name
• Last Name 
• Australia Address ( State, Suburb, Steet address, Post Code and more optional)
• AU Phone Number

Why is your phone number needed?

• Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.

If you are unable to place an order to your address, please follow these steps:

1. Double-check your address: Ensure that the address is entered correctly. Sometimes, errors can cause the system to not recognize your address.

2. Enter your postcode and state first: Start by entering your postcode and state. This helps the system validate your location.

3. Enter district and street: If the system recognizes the postcode and state, enter the district and street name, but leave the house number out at first.

4. Add house number and apartment: If the system recognizes the street and district, proceed by adding your house number and apartment (if applicable).

If the address still cannot be entered, this could be due to a temporary system error. We recommend:

• Refreshing the web page.

• Trying a different device or browser.

• If the issue persists, please contact us for assistance, or place your order later.

If you continue to face difficulties, it may be due to delivery restrictions in your area. You can refer to our delivery policy or contact customer support for further help.

• All disputes regarding despatched invoice should be raised within 5 (five) working days from the original invoice date. If you have any questions about delivery, please contact us  or ace@aurus.com.au and we will do our best to resolve your query.

• We pack every order carefully to ensure it reaches you in good condition. We use special custom packaging designed specifically to fit and protect wiper blades. Rest assured knowing they’ll be in tip-top condition when they arrive.

📦 Track Your Order:
Easily check your order status and get real-time updates.
➡️ Track Your Order

🔄 Returns & Refunds Policy:
Need to return an item? Read our return and refund policy.
➡️ Returns & Refunds

🚚 Courier Services We Use:
We ship with Australia’s top courier companies:

• Australia Post
• Aramex Australia

📞 Contact Us for Support:
Have questions? Our support team is here to help.
➡️ Get in Touch

❓ FAQs – Frequently Asked Questions:
Find answers to common shipping and delivery-related questions.
➡️ FAQs

📜 Terms & Conditions:
Learn more about our shipping policies and terms.
➡️ Terms & Conditions

The AURUS online store operates in Australia, delivering goods to the coverage areas of Australian courier services such as Australia Post and others.

If you pay for your order via PayPal we will ship to your registered PayPal address.

We do not ship outside of Australia.

If you made a mistake with your delivery address you can request a change contact us (https://aurus.com.au/contact-us / ace@aurus.com.au) or cancellation provided the order is still not packed. If the status of your order is complete, this order was sent to the address you specified and we will not be able to change it