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Contact Us | Help Centre

Welcome to the AURUS AUSTRALIA Auto Parts Online Store this Contact Us page! We are dedicated to providing you with the best customer service possible and want to make sure all of your questions and concerns are addressed promptly. 

Please Note:

If you have questions or problems with your order, please first check our [FAQ page], where you may find answers to common inquiries, or explore more information about us.

Our response time typically ranges from 1 hour to 24 hours, depending on workload and the day of the week. We appreciate your patience as we strive to assist you efficiently.

To provide an accurate answer regarding a part, please include the following details about your vehicle in your inquiry:

  • Make, model, and year.
  • Engine size and type of transmission.
  • VIN (Vehicle Identification Number), if available.
  • Please Note: We do not provide individual part selection services.

All necessary information about product compatibility, specifications, and part numbers is provided in the product listing description.
We kindly ask you to carefully review the product description before placing your order.

What We Can Help With: 

  • Confirming details already provided in the product listing.
  • Assisting with information about product availability.
  • Helping with finding auto parts on our website

We do not offer consultations for selecting parts.

If you are unsure about compatibility, we recommend:

  • Consulting with your mechanic.
  • Verifying compatibility using the part number (OEM) or your vehicle’s VIN.

We strive to include detailed and accurate information in each product listing to make the selection process convenient and efficient for all our customers.

For returns or warranty issues, please refer to our Return Policy page 

At the moment we only accept requests and questions by email or contact form 

Contact Form:







    Additional Information

    Our official email address:

    ace@aurus.com.au

    Our Location

    169 Port Hacking Rd, Miranda NSW 2228, Australia

    Work Time

    Technical support: Monday to Friday from 9:00 - 17:00, Sending orders every day from 9:00 - 17:00, Order processing 24 hours