Welcome to AURUS’s FAQ Page!
Can we help you find anything?
Here you will find answers to commonly asked questions about our products, services, and policies. If you have any questions about shopping online with us, click on a help topic below and we’ll do our best to help you!
About Us
AURUS Australia is online store. We sell quality auto parts and wiper blades for all vehicles in Australia at affordable prices. You can read more information about us on this page.
We are very happy to receive any feedback about working with us. Feedback from our customers makes us better. You can read honest testimonials from our clients here:
- Trustpilot: https://www.trustpilot.com/review/aurus.com.au
- Productreview: https://www.productreview.com.au/listings/aurus
- Google: https://goo.gl/maps/TZFwET3Btwoqe5NEA
- Facebook: https://www.facebook.com/aurusautoparts/reviews
If you made an order in our online store, we are very glad to receive from you a history of your interaction with us here:
- Googlemaps https://g.page/r/CUI_sTjXJBeFEBM/review
- Trustpilot: https://www.trustpilot.com/review/aurus.com.au
- Productreview: https://www.productreview.com.au/listings/aurus
- Facebook: https://www.facebook.com/aurusautoparts/reviews
Products
We try to give the most clear and truthful information about our products. Update and improve the data in the product cards on our website.
We send updated information about the availability of parts in our warehouse.
If you have any questions about the availability of a product, you can contact to us with a question about its availability – we will check it for you.
All product prices are in Australian dollars ($AU)
All prices include GST.
If the item you wish to purchase is currently OUT OF STOCK, you can add your email address
on the product page to receive an email reminder once this product is back in stock or
you can purchase it now and have it sent out once back in stock.
Most products will also have an ETA ( estimated time of arrival) listed on their product page for
your reference – we will only add and ETA if we know when the item is expected to arrive.
All of our items are in stock at our warehouse in Australia
Delivery
The AURUS online store operates in Australia, delivering goods to the coverage areas of Australian courier services such as Australia Post and others.
You can find out more about the delivery on the delivery page.
Delivery charges depend on the cubic weight and the destination of the parcel.
Delivery for most of the items can be calculated in the cart. After you have added your items to the shopping cart, add your postcode to calculate the shipping cost.
To ship a bulky item please contact us for a quote via email.
Our store has a variety of delivery options. Such as standard shipping (4-6 days) and express shipping (2-3 days), FREE shipping is also available in our store.
You can read more about the cost and delivery options here.
We do not ship outside of Australia.
We fully accompany you from the moment you pay for your goods in our online store. You can always track your order using the tracking number we will send you as soon as we ship your order.
You can check the status and information of your order on the order tracking page
If you don’t receive a tracking number, please contact us.
Your order will be despatched from our warehouse within 1-2 business days after your payment has been received.
The speed of delivery depends on various factors, the main factors are:
- Your distance from us (Our warehouse is Miranda NSW 2228, Australia.)
- Delivery method you choose at the time of ordering We focus on the following data, that our courier services provide us with standard delivery 4-6 days, express 2-3 days.
You can find more information about delivery times on the delivery page.
If you made a mistake with your delivery address you can request a change or cancellation provided the order is still not packed. Once our warehouse team has begun processing the order we are unable to make any changes.
If you pay for your order via PayPal we will ship to your registered PayPal address.
We are currently offering a pickup service. You can always order it at your address
Warranty & Return
Aurus products are covered by 12 months warranty.
We have a loyal return policy for products purchased on our website for our customers. In case you have any problems with the product, we are always ready to solve them.
You can find out more about returning on the returns page.
We are ready to help with any problem that arises with the order. You can read more here or contact to us.
If the product was sent to you, but you did not receive it, please contact us.
Payment
We accept payments by PayPal, Credit Card, or Internet banking transfer.
The payment is processed at the time of placing the order
Discounts and Special offers
It is important for us that our customers buy spare parts on favourable terms, so today we have various special offers:
1) It’s free shipping for orders over $50.
2) Special coupons for the first customers, you can get a promotional code, this is done in The popup window, in the “gift button” on the right side of the screen, or on the bottom page
3) Various coupons for partner sites
We hope this FAQ page has been helpful. If you have any other questions or concerns, please don’t hesitate to contact us.
Problem? Contact Support