1. Our Privacy Policy
Aurus Australia Pty Ltd. (ABN: 31 138 178 695) (“AURUS”, “we”, “us”, “our”), values your privacy. This Privacy Policy describes how we and our subsidiaries, collect, use and disclose the information about you when you:
- visit or shop with us at our website www.aurus.com.au and the websites of
- our subsidiaries (our “Site”);
- visit or shop with us at our stores;
- use and contribute to social media;
- use our other digital services;
- join our club membership programs;
- apply for a job with us; or
- otherwise engage in with us such as when you make an enquiry or contact us, or participate in a survey, promotion or competition.
By engaging in the above activities, you acknowledge that we will handle personal information in accordance with this Privacy Policy and our Terms of Use.
This Privacy Policy outlines how AURUS will handle and manage personal information we collect about you. We collect personal information online through www.aurus.com.au when you browse the website or use it to make a transaction. By providing your personal information to us and by using our website and our mobile site, you consent to the collection of your personal information by AURUS and its use and disclosure in accordance with this Privacy Policy.”engaging in the above activities, you acknowledge that we will handle personal information in accordance with this Privacy Policy and our Terms of Use.
2. What is personal information?
Personal information is information that identifies you, or from which your identity can be reasonably determined, and it can include (but is not limited to) your name, address, email, telephone number, date of birth, and gender.
3. What type of personal information do we collect?
We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number) and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.
You may also have the option to create your AURUS account using your credentials from certain social media accounts, such as your Facebook or Google+ accounts. If you choose to do so, we may have access to basic information about you from that account, like your name, profile picture, and friend list, in accordance with your privacy settings on that service.
In addition to personal information, we may collect other information about you or the device you use to access our platforms. By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies may be used by us to collect information about how you use websites you visit, including the following information: your computer or mobile device’s operating system; your computer or mobile device’s browser type and capabilities; your computer or mobile device’s Internet Protocol (IP) address and geolocation; web pages visited, including how you were referred to each web page; and web page usage statistics, including the time spent on each web page. In addition, third parties may place and read cookies on your browser, or use web beacons or similar technologies to collect information, including where applicable, for the Google Trusted Stores program. Cookies can be managed by accessing the individual settings in your browser.
4. Why do we collect and use your personal information?
Generally, we collect personal information about customers to provide a range of products and services, to meet our obligations to you and to enable us to conduct and grow our business. We also collect personal information so you can communicate with AURUS by email, telephone or in writing.
If you do not to supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry.
5. How do we collect your personal information?
We may collect personal information in a number of ways including:
- when you contact us with an enquiry;
- through our website or our mobile site when you:
- place an online order with us rate and review a AURUS product otherwise access and/or use our website or our mobile site;
- and through any social media platform upon which you engage with us.
Generally, personal information is collected directly from you at the time you make a purchase through our website or mobile site or when you have other dealings with us.
In some limited instances we may collect personal information about you from someone else.
For example, someone may give us your name and address if they have purchased a AURUS gift for you and wish for us to deliver the gift to you. If you provide us with personal information of another individual you agree to take reasonable steps to ensure that the individual is made aware of the matters set out in this Privacy Policy
6. How do we use your personal information?
We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you, to send you our newsletter, to respond to your queries and to help AURUS manage and enhance its products and services. We also collect your personal information to allow us to manage and fulfil any orders you place with us including delivering any gifts purchased by you.
7. Sharing your personal information
AURUS does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.
AURUS may however disclose your personal information to:
- service providers or persons who perform functions on our behalf, for example, mailing services, distribution services, IT services, data analysis, research, advertising or consultancy services;
- law enforcement agencies in relation to a suspected breach of any law;
- our professional advisers;
- regulatory authorities;
- anyone else to whom you authorise us to disclose it.
- AURUS makes such disclosures, we require that these organisations agree to comply with the Privacy Act.
In some cases we may need to disclose your personal information to third parties who perform functions or services in connection with our business (such as delivery; product repair or recall; payment processing; marketing; surveys; banking; mailing functions; gateway provision; insurance; document management; information technology services including data storage, hosting and security; employment matters; for operation of our websites) or where we are otherwise required to do so by law.
We may also disclose your personal information to our related companies, and to other third parties where you have specifically consented to that disclosure.
8. How do we secure your personal information?
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.
Our Sites may contain links to other websites we have no control over and there are always risks in sharing information over the internet. While we take reasonable precautions so that our Sites are hosted and operate securely, you should also take precautions to protect your information. This might include checking that you are accessing a secure server or for the presence of the unbroken key or closed lock symbol generally located either at the bottom left or top right of your browser window. You could also check that your URL is secure by looking for the first characters ‘https’ (rather than just ‘http’).
9. ONLINE ORDERING SECURITY
Protecting your personal and order information is a priority at AURUS and we take all reasonable measures to do so. As such we use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to our checkout. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers. We are also compliant with the Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard for organisations that handle credit card data. This means that when you shop with us, both in-store and online, your credit card details will be handled using secure processes. But you should still exercise caution when shopping online, and never enter any credit card details when contacting us via email or through our website “Contact Us” form as in these instances those details will not be protected by encryption.
10. LINKS TO OTHER WEBSITES
Sometimes our website or mobile site may contain a link to third party websites. AURUS is not responsible for the content or material contained in, or obtained through, any third party website or for the privacy practices of the third party website. We suggest that you review the privacy policy of each website or mobile site that you visit.
11. THIRD PARTY PLATFORMS
Google Analytics – We use Google Analytics to better understand audience behaviour on our websites and to help us improve the user experience. Google Analytics Privacy Policy
Google Ads – We utilise Google Ads and other similar Google services for advertising purposes, which includes remarketing through the use of cookies. Third party vendors, including Google, will at times show ads based on your cookies across various sites across the internet. You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings or the Google Marketing Platform opt-out page. Visit Google’s Privacy Policy for a full understanding of the data shared by Google to advertisers.
Facebook – We utilise Facebook for advertising purposes, which includes remarketing through the use of cookies. Facebook Privacy Policy
Stripe – The payment gateway that we use to process credit card payments when checking out on AURUS websites.. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. Stripe Privacy Policy
PayPal – Used to process PayPal transactions when checking out on AURUS websites. PayPal has achieved PCI DSS compliance certification. PayPal Privacy Policy
12. HOW CAN I CONTACT AURUS?
If you have any questions or complaints about how we handle your personal information, you can contact us via email at ace@aurus.com.au We always endeavour to reply to emails within two working days, however this is not always possible. At a minimum, any complaints notified to us will be considered within 7 days and responded to. We will always endeavour to resolve any complaint to your satisfaction.
13. NATIONAL PRIVACY COMMISSIONER
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the relevant Privacy Commissioner on:
Australia: Tel: 1300 363 992 or email: privacy@privacy.gov.au
14. CHANGES TO THIS PRIVACY POLICY
This is our current Privacy Policy outlining our personal information management practices. This Privacy Policy replaces any other privacy policy published by us to date. We may vary this policy at any time. If any changes to these policies occur, we will notify our customers by updating this section of our website.
MORE INFORMATION ABOUT PRIVACY RIGHTS IN AUSTRALIA For more information, please visit: http://www.privacy.gov.au.
Basic identification and contact information, such as your “name” and “contact details”.
This information is used:
- to provide you with the services which you request for verifying your identity
- for security purposes
- for marketing our services and products
Problem? Contact Support